DID YOU KNOW…

A recent report by the Auditor General found that there are  several issues with Canada Revenue Agency
call centres. There are nine such call centres across Canada. Of the 53.5 million calls made to call centres,
29 million did not go through, and it took callers on average 3 to 4 attempts to get through. Of greater
concern is that 30% of the answers given by these call centres were wrong.

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